Is Customer Service a One-Sided Conversation?

The conversation I started in this month’s issue in NorthernConnection magazine, is regarding the status of customer service. With us at the magazine – we are dedicated to all of our advertisers, readers, community events and everyone we do business.

We take pride in a job well done and have received hundreds of thank you’s and testimonials regarding our exceptional service and devotion to helping create awareness in our community.

But every now and again, I come across a store that leaves customer service to be desired. For example, one dress shop I use to use, know that I have been a regular for years. Yet, they recently changed their return policy – no one told me, no one warned me that they were going to start enforcing it. Yet when I brought a blouse that I received as a Christmas present back after the new 30-day limit – just to exchange for a different one. I was told I was too late and they wouldn’t even make an exception to their new rule even though I have frequented that business for years.

Needless to say, they just lost a regular shopper.

It was this lack of customer appreciation that prompted this month’s blog.

Has this ever happened to you? As always, I am VERY interested in your thoughts and opinions! Leave comments below, email me at NorthCon@consolidated.net or send me a “Letter to the Editor” at P.O Box 722 Wexford, PA 15090-0722 attn: Marianne Reid Anderson.